Privacy policy
1. PRIVACY POLICY
Last updated: April 22, 2026
Crew Face operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Crew Face is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information: Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and other payment details. Account information including your username, password, security questions, preferences and settings. Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel. Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry. Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers. Usage information including information regarding your interaction with the Services.
Personal Information Sources
We may collect personal information: Directly from you when you create an account, visit or use the Services, or communicate with us. Automatically through the Services from your device, and through the use of cookies and similar technologies. From our service providers when we engage them to enable certain technology. From our partners or other third parties.
How We Use Your Personal Information
We may use personal information to: Provide, tailor, and improve the Services — including processing payments, fulfilling orders, managing your account, arranging shipping, facilitating returns, and creating a customized shopping experience. Marketing and advertising — sending promotional communications by email or postal mail, and showing relevant online advertisements. Security and fraud prevention — authenticating your account and detecting fraudulent or illegal activity. Communicating with you — providing customer support and maintaining our business relationship. Legal reasons — complying with applicable law or responding to valid legal process.
How We Disclose Personal Information
We may disclose your personal information to: Shopify, vendors and third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping). Business and marketing partners for advertising purposes. Third parties when you direct or consent to such disclosure. Our affiliates or corporate group. Third parties in connection with a business transaction, legal obligation, or to enforce our terms and protect our rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify as well as third parties. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.
Third Party Websites and Links
The Services may provide links to third-party platforms. We do not guarantee and are not responsible for the privacy or security of such sites.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.
Security and Retention of Your Information
No security measures are perfect or impenetrable. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have: Right to Access / Know. Right to Delete. Right to Correct. Right of Portability. Right to Opt out of Sale or Sharing for Targeted Advertising. Right to manage communication preferences — you may opt out of promotional emails at any time using the unsubscribe option.
If you reside in the UK or European Economic Area, you may additionally have: Right to Object to Processing and Restriction of Processing. Right to Withdraw Consent.
To exercise any of these rights, contact us at info@crewfaace.com.
Complaints
If you have complaints about how we process your personal information, please contact us at info@crewfaace.com.
International Transfers
We may transfer, store and process your personal information outside the country you live in, relying on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses where applicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised version on this website and update the "Last updated" date.
Contact
For questions about our privacy practices or to exercise your rights, email us at: info@crewfaace.com